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compared to US$ 14.19 billion during in corresponding period last year. Domestic passenger
traffic too dropped to 22.77 million during April-November 2020 from 95.7 million during the
corresponding period last year. In the ports sector, Cargo traffic at ports fell by 10.09 per cent
to 777.04 million tonnes (MT) during April-November period of the current fiscal compared
to 864.32 MT during April-November 2019. This section discusses developments in some key
sub-sectors of the services sector in detail.

Table 6: Performance of Key Sub-Sectors in India’s Services Sector

Sub- Year
Sector Indicator Unit 2016-17 2017-18 2018-19 2019-20 2020-21

IT-BPM service US$ 139.9 151.4 161.8 174.53 (E) –
revenues: billion
US$
IT –BPM* Exports 116.1 125.1 135.5 146.6 (E) –
billion

US$
Domestic 23.8 26.3 26.3 28 (E) –
billion
Airline passengers: million 158.4 183.9 204.2 202 (P) –
Aviation** Domestic million 103.7 123.3 140.3 141.6 22.77 #

International million 54.7 60.6 63.9 60.4 –
Wireless phone million 1,170.2 1,183.4 1,161.8 1,157.8 1,151.81 ##
subscriptions a
Telecom
Wireless internet
subscriptions a million 400.6 472.7 582.8 720.7 –

Foreign tourist arrivals b million 8.8 10.0 10.6 10.9 (P) 2.46 ###

Tourism Foreign exchange US$
earnings from tourism b billion 22.9 27.3 28.6 30.1 (P) 6.16 ###

Gross tonnage of million 11.6 12.6 12.8 12.68^ 12.75 @
Shipping shipping a
Number of ships a number 1,316 1,384 1,405 1,431^ 1,453 ^^

million
Port traffic tonnes 1,133.7 1,208.6 1,276.8 1307.2 777.04 #
Ports
Cargo capacity million 2,147.6 2,307.4 2,405.9 2,522.9 2,529.1(P)
tonnes

Sources: Telecom Regulatory Authority of India (TRAI), Department of Telecom, Ministry of Tourism, Ministry of
Shipping, Ministry of Civil Aviation, Ministry of Electronics and Information Technology, NASSCOM.
Note: *Including Hardware and excluding e-commerce; **Domestic passengers carried by scheduled Indian
carriers on scheduled domestic services and international passengers carried by scheduled Indian and foreign
carriers to and from the Indian territory; a: As of March of ensuing financial year; b: On calendar year basis; #For
Apr-Nov 2020 period; ##: As of Oct 2020; ###: Jan-June 2020; @: As of June 2020; ^As of March 2020; ^^: As of
November 2020 P=Provisional. E = Expected.