Page 689 - ES 2020-21_Volume-1-2 [28-01-21]

316 Economic Survey 2020-21 Volume 2

9.20 Foreign tourists from the top 10 countries visiting India are from Bangladesh, USA, UK,
Australia, Canada, China, Malaysia, Sri Lanka, Germany and Russia. They accounted for 67 per
cent of the total foreign tourist arrivals in India in 2019. Among the foreign tourists, 57.1 per
cent tourists visited for leisure, holiday and recreation, 14.7 per cent for business purposes, and
12.7 per cent was Indian diaspora.
9.21 Looking at tourism trends at the state level, the top five states attracting domestic tourists
are Uttar Pradesh, Tamil Nadu, Andhra Pradesh, Karnataka, and Maharashtra, accounting for
nearly 71 per cent of the total domestic tourist visits in the country in 2019. The top five
states attracting foreign tourists are Tamil Nadu, Maharashtra, Uttar Pradesh, Delhi and West
Bengal, accounting for 69.4 per cent of the total foreign tourist visits in the country in 2019.
9.22 To facilitate international tourism, India introduced the e-Tourist Visa regime in September
2014 for 46 countries. Prior to the launch of the scheme, the e-Visa facility was available for
only 12 countries. The government further liberalized the visa regime in 2016, renaming it
to e-Visa scheme with five sub-categories i.e. ‘e-Tourist Visa’, ‘e-Business Visa’, ‘e-Medical
Visa’, ‘e-Conference Visa’ and ‘e-Medical Attendant Visa’. The e-Visa scheme is now available
for 169 countries with valid entry through 28 designated airports and 5 designated seaports.
With this, foreign tourist arrivals to India on e-visas have increased from 4.45 lakh in 2015 to
29.28 lakh in 2019 and stood at 8.37 lakh in January-March 2020.
9.23 India ranked 34 in Travel and Tourism Competitiveness Index, improving significantly
th
from its rank of 65 in 2013. Tourism contributed 5 per cent share to India’s total GDP in 2018-19.
It also supports almost 13 per cent of total employment in India. With the ongoing vaccination
drive, the contact intensive service sectors can expect to witness revival.

IT BPM Services
9.24 The Indian IT-BPM Industry has been the flag-bearer of India’s exports over the last 20 years.
While 1999-2000 to 2009-10 was a decade of growth, the last decade has been that of consolidation
and the industry succeeded in decoupling revenue and employee growth. Over the last decade, the
industry grew by 102 per cent reaching US$ 190.5 billion in revenues in 2019-20. It also added 1.8
million employees, up 70 per cent over the last 10 years. However, the business model has changed
over the years. Chart 1 traces the evolution of the business model for IT and IT enabled services
over the past two decades.
Chart 1: Evolution of the business model for IT-ITeS

Source: NASSCOM