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Services 327

Share of IT-BPM Sub-sectors
9.36 Within the IT-BPM sector, IT services constitutes the majority share (> 51 per cent)
(Figure 5). Its share has been consistent over the last many years. The share of Software &
Engineering services in the IT-BPM sector, which was consistently growing each year, saw
a slight decline to 20.78 per cent in 2020-21. BPM services share remained same at 19.8 per
cent, while that of Hardware services slightly improved to 8.3 per cent. In 2020-21, IT services,

Software & Engineering services, BPM services, and Hardware services earned revenues of
US$ 99.1 billion, US$ 40.3 billion, US$ 38.5 billion, and US$ 16.1 billion, respectively.

Figure 5: Sub-sectors share in IT-BPM Revenue (excluding hardware & e-commerce)

9.3% 9.1% 8.5% 8.2% 8.3%

19.1% 19.8% 20.6% 21.1% 20.8%

19.5% 19.5% 19.7% 19.8% 19.8%

52.0% 51.6% 51.2% 50.9% 51.1%

2016-17 2017-18 2018-19 2019-20 2020-21 E

IT services BPM Software Products & Engineering services Hardware

Source: NASSCOM. Note: E: Estimate.

Share of Exports in IT-BPM Sector
9.37 During 2020-21, the total revenue in IT-BPM sector (excluding hardware and e-commerce)
grew at 2.1 per cent (YoY). A significant portion of this revenue comes from exports. During
2020-21, exports revenues grew by 1.93 per cent to reach US$ 149.1 billion (Table 7).

Table 7: Exports and Domestic Market Size of Indian
IT-BPM Industry (excluding hardware & e-commerce)
Year Revenue (US$ billion) Percentage growth (YoY)

Domestic Exports Total Domestic Exports Total
2016-17 23.8 116.1 139.9 10.45 7.64 8.11

2017-18 26.3 125.1 151.4 10.44 7.77 8.22
2018-19 26.3 135.5 161.8 -0.27 8.34 6.84

2019-20 28.0 146.3 174.3 6.70 7.93 7.73
2020-21E 28.9 149.1 177.9 3.01 1.93 2.11
Source: NASSCOM. Note: E: Estimate.